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Clinical EMR Implementer-Trainers
EMR Help Desk - 355-6531


Clinical EMR implementer-trainers are responsible for direct EMR user training and clinical support for specific MSU HealthTeam Clinics. They work with assigned clinical staff to develop and revise documented clinic workflows, which are then used as EMR training and reference materials for those clinics. They also help create and modifying custom EMR flow sheets, problems lists, medication lists, and other aspects of EMR functionality.

Clinical EMR implementer-trainers work directly with HealthTeam faculty and staff to promote patient care documentation that is entered accurately and kept up-to-date, while protecting patient data confidentiality and security. They assist clinic managers developing or modifying encounter forms and templates for documenting care, such as office visits, phone notes, and referrals. They also serve as initial contacts for selected clinics to troubleshoot EMR user problems and provide supplemental one-on-one training.

While our clinical EMR implementer-trainers have considerable expertise in information technology, their assigned focus is limited to EMR user training, clinical EMR use and continuous improvement in effective EMR use within clinics. MSU Health Information Technology and the HIT staff maintain, support and troubleshoot the hardware, software and networking infrastructure underlying the EMR system.

Implementer-Trainer Profiles

Contact Information

MSU HealthTeam
A-117 Clinical Center
East Lansing, Michigan 48824
Telephone: (517) 355-6531
Fax: (517) 432-3776
E-mail: sandy.krum@ht.msu.edu
Web: http://www.emr.msu.edu

Educational Background

Lansing Community College – Associates Degree
Michigan State University - BA

Professional Experience

Taught classes in IDX scheduling, Microsoft Word, Microsoft Outlook and Microsoft Excel, and Logician.

Major EMR-Related Duties

  • Implementation support to assigned HealthTeam Clinics
  • Technical assistance in EMR use.
  • Special Projects, including:
    • Automated referral forms
    • Secure e-mail gateway
  • EMR security support

Contact Information

MSU HealthTeam
A-117 Clinical Center
East Lansing, Michigan 48824
Telephone: (517) 355-6531
E-mail: Mary.Longcore@ht.msu.edu
Web: http://www.emr.msu.edu/

Educational Background

Michigan State University; East Lansing, Michigan
Bachelor of Arts & Letters
Major: German. Minor: English. Emphasis: Secondary Education

Professional Experience

Development of curriculum, materials, and instruction of various computer applications at both private and public institutions.

  • Microsoft: Access, Excel, FrontPage, Outlook, PowerPoint, Project, and Word. Windows XP, 2000 and NT 4.0
  • Macromedia: Dreamweaver, Fireworks and Flash
  • MSU strengths: Blackboard, TWIG, mail.msu.edu, AFS File Space and GE Centricity
  • Adobe: Acrobat, PageMaker, InDesign, PhotoShop
  • TechSmith: Camtasia Studio, SnagIt Adobe and PhotoShop.
  • Web Development: HTML, Netscape Composer, and W3C’s Web Accessibility Initiative
  • Misc: Eudora, WordPerfect, CorelDraw
  • SAP R/3 & R/4: Logistics, Sales and Distribution Module
  • Support related: Peregrine Service Center, PCAnywhere, TechNet

Facilitated implementation and subsequent support of Blackboard at MSU. Involved in testing of mail.msu.edu.

WAN support of national corporation.

Translator and Interpreter, English-German and German-English.

Major EMR-Related Duties

  • Provide implementation and support of EMR at MSU’s HealthTeam
  • Main Point of Contact for assigned clinics
  • Form, flowsheet and custom list development and testing
  • Workflow and training documentation
  • Training video scripting and production

Contact Information

MSU HealthTeam
A-117 Clinical Center
East Lansing , Michigan 48824
Telephone: (517) 355-6531
Fax: (517) 432-3776
E-mail: brian.davis@ht.msu.edu
Web: http://www.emr.msu.edu

Educational Background

Lansing Community College
Business Administration Associates Degree

Certifications

  • Foundation of Supervision
  • First Aid
  • Phlebotomy
  • Customer Service
  • Medical Assistant
Professional Experience
  • Clinical/Office Manager in an Internal Medicine Office.
  • EMR Staff Champion
  • Microsoft: Access, Excel, Outlook, Powerpoint, Word. Windows XP, 2000
  • Macromedia
  • IDX Extend
  • GE Logician/Centricity
  • Adobe: Acrobat, PhotoShop
  • TechSmith: Snag it, Dub it
  • Creation of EMR Workflows

 

  • Provide implementation and support of EMR at MSU’s HealthTeam
  • Main Point of Contact for assigned clinics
  • Form, flowsheet and custom list development and testing
  • Workflow and training documentation
  • Training
  • Technical Assistance
  • Dragon Naturally Speaking 8 Medical CCC VRI Module

EMR Help Desk - 355-6531

The EMR Help Desk is the place to call if you need assistance with EMR use, training, or to schedule or attend EMR-related meetings or events.

Implementer-Trainers